Marriott Hotels is looking to hire following staff. Call Center Agent Jobs in Dubai
1. Call Center Agent
Call Center Agent Jobs in UAE 2022 | Dubai Jobs | Marriott Hotels Jobs:
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
Job (Call Center Agent Jobs in Dubai – Marriott Hotels) Responsibilities
- Receive, record, and relay messages accurately, completely, and legibly.
- Activate/deactivate guest room message lights as appropriate.
- Instruct guests on how to access the internet; transfer guests with problems to provider’s customer support line.
- Test communications equipment to ensure it works properly.
- Respond to special requests from guests with unique needs.
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Dispatch bell staff or valet staff as needed.
About (Marriott Hotels) Company
Marriott International, Inc. is an American multinational company that operates, franchises, and licenses lodging including hotel, residential, and timeshare properties. It is headquartered in Bethesda, Maryland. The company was founded by J. Willard Marriott and his wife Alice Marriott.
Job (Call Center Agent Jobs in Dubai – Marriott Hotels) Summary
|Title||Call Center Agent Jobs in UAE 2022 | Dubai Jobs | Marriott Hotels Jobs|
|Hiring Organization||Marriott Hotels|
|Job Location||Dubai, UAE|
|Employment Type||Full Time|
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This job is originally posted on Marriott Hotels Jobs site