Transguard Group is looking to hire following staff. Customer Service Manager Jobs in Dubai
1. Customer Service Manager
Customer Services Jobs in UAE 2022 | Dubai Jobs | Transguard Group:
The Customer Services Manager will be majorly responsible to provide an excellent customer-oriented approach to Transguard Cash customers portfolio with a goal to manage the customer services team in an efficient and timely manner, to resolve queries, increase customer satisfaction and retention to meet their expectations.
Job (Customer Service Manager Jobs in Dubai – Transguard Group) Responsibilities
- Manage the customer service team, ensuring internal and external meetings, colleague engagement, development, and performance management.
- Take ownership of customers issues, queries and addressing for resolution.
- Maintain a track of customer issues, resolutions and lesson learnt.
- Set a clear mission and deploy strategies focused towards that mission.
- Develop service procedures, policies and standards with customer services domain.
- To keep a track of all MIS reports, Customer Surveys and feedback through various channels.
- Developing close working relationships with the customer’s key stakeholders and decision makers.
- Engaging with concerned customer teams on regular basis for service review meetings.
- Identifying new business and organic growth opportunities during service review meetings.
- Working with internal stakeholders to meet customer requirements.
- Working closely with customer services team and other departments to develop, introduce and implement new working practices to develop a continuous improvement culture.
Job (Customer Service Manager Jobs in Dubai – Transguard Group) Requirements
- Communication Skills
- Presentation Skills
- Problem Handling Skills
- Computer Skills including MS Office
- Customer Service Skills
- Customer Services Software.
About (Transguard Group) Company
Transguard Group was established in 2001 and has diversified significantly, now leading in the fields of Cash Services, Security Services, Manpower Services and Facilities Management. Transguard is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce numbering in excess of 61,000 people. To change the landscape of business support services and the outsourcing environment in the region. To be our customers’ trusted partner delivering total business support solutions, to enable our customers to focus on their core business.
Job Summary (Customer Service Manager Jobs in Dubai – Transguard Group)
|Title||Customer Services Jobs in UAE 2022 | Dubai Jobs | Transguard Group|
|Hiring Organization||Transguard Group|
|Job Location||Dubai, UAE|
|Employment Type||Full Time|
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This jobs is originally posted on Transguard Group Jobs site.