Rotana Hotels is looking to hire following staff. Telephone Operator Jobs in Abu Dhabi
1. Telephone Operator
Telephone Operator Jobs in UAE 2022 | Abu Dhabi Jobs | Rotana Careers:
As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience.
Job (Telephone Operator Jobs in Abu Dhabi – Rotana Hotels) Responsibilities
- Receive each guest call in a professional and friendly manner.
- Maintain effective communication with all related department to ensure smooth service delivery.
- Handle every query in a polite and courteous manner and exceed guest expectations.
- Ensure guests are greeted by name upon calling as per the Rotana Standard.
- Maintain an up to date knowledge of the hotel and local services.
- Maintain an awareness of guest profile through the Opera guest profile system.
- Complete management’s long distance call vouchers and record them on the traffic sheet.
- Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
- Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
Job (Telephone Operator Jobs in Abu Dhabi – Rotana Hotels) Requirements
- You should ideally have a diploma / degree in the hospitality field with similar previous work experiences.
- Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials.
- Computer literate and previous experiences with Opera are an advantage.
- The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character.
About (Rotana Hotels) Company
Rotana Hotel Management Corporation PJSC is a hotel management company in the Middle East, Africa, and the Balkans. The Rotana Hotel Management Corporation was founded in 1992 and is operating across the Middle East and Africa. The company was founded by partners Nasser Al Nowais and Selim El Zyr, who were both already well established within the Middle East hospitality industry, with Nasser Al Nowais having previously been instrumental in the formation of the Abu Dhabi National Hotels.
Job Summary (Telephone Operator Jobs in Abu Dhabi – Rotana Hotels)
|Title||Telephone Operator Jobs in UAE 2022 | Abu Dhabi Jobs | Rotana Careers|
|Hiring Organization||Rotana Hotels|
|Job Location||Abu Dhabi, UAE|
|Employment Type||Full Time|
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This jobs is originally posted on Rotana Hotels Jobs site.